When you send the client a note to reject their upload, you change the order status to ‘Awaiting customer’ – so you should have a reasonable view on the status of orders.

Otherwise, you could look to extend the plugin with our recommended developers: https://pluginrepublic.com/custom-work/.

Thanks.

Hello Gareth, 🙂

Really appreciate that you answer ! If the file doesn’t meet the required conditions, you can provide a note to the customer.
– After we send the note, the client will be able to send new file from his account order page ?

I think, It would have been more professional to have a “blocking problem” order status. (sending an automatic message with a button pointing to the account order page concerned)
This would allow the administrator to have a real view on the status of the current orders. It will show at a glance that the “blocking problem” order has been processed and is waiting for a customer return.
Useful when you have more than 200 orders per month…

I am a printing company, I receive files from my customers. These files are not always compliant, so we have to ask them to update them.

What do you think of it ? 🙂
Thanks

Hi – you can review the files provided by the client in Steps 2 and 3 above. If the file doesn’t meet the required conditions, you can provide a note to the customer.

Thanks.

This is a great plugin !

It would have been great if we could use also to review the files provided by the client.
Being able to refuse the client file when it does not meet the required conditions.

This should be easy to add. 🙂

Kind regards and a lot of thanks !