Troubleshooting Archives - Plugin Republic

Accordion/tab element doesn’t work

Gareth Harris — Tue, 19 Apr 2022 13:36:47 +0000

If you find that an accordion or tab element on your product page is not clickable and the contents of the dropdown are not revealed, this might be related to your theme.

If you are using the Porto theme, check the feature called ‘Skeleton Screens.’

‘Skeleton Screens’ are blank pages on your website that will continuously be populated with content or media, such as text, images, and videos once they are available.

To make the accordion or tab element work again on your product page, you have to disable the Skeleton Screens feature on the Porto theme. Just go to Porto > Theme Options > General > Show Skeleton Screens.

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Add-on metadata missing in order

Gareth Harris — Mon, 13 Sep 2021 10:14:32 +0000

If you are not seeing metadata for your fields in the order screen, this might be because you are using the same field label for multiple fields. E.g. if you have two fields called ‘Extras’ then the second field might overwrite the first field.

To avoid this, please use this filter:

View this code snippet on GitHub.

Here’s how to add that snippet.

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Optimising calculations and conditions

Gareth Harris — Wed, 28 Apr 2021 11:35:45 +0000

If you have a large number of calculations or conditions, you might find that page performance is affected. If you find that the product page has slowed or is unresponsive, you can enable a couple of options.

Go to WooCommerce > Settings > Products Add-Ons and enable:

Optimise calculations
Optimise conditions

Note that these options are still in beta so you should test your product page to ensure that it’s functioning correctly.

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Archive button style changes

Gareth Harris — Thu, 29 Oct 2020 08:05:56 +0000

You might notice that the ‘Add to Cart’ button in your Shop and archive pages changes text and users are no longer able to add products to their cart direct from archive pages.

The plugin changes the default Add to Cart button on products archives and the shop page to a ‘Select Options’ field. This is to ensure users can’t select products to their cart without selecting the add-ons first. You can filter this text like this: https://pluginrepublic.com/documentation/filter-view-product-text/.

Some themes might format their add to cart buttons in a non-standard way on archive pages. In this instance, you might need to contact your theme developer to understand.

You can also disable this setting altogether and reinstate the original add to cart button. However, note that users will be able to add products to the cart without seeing the add-on fields. But you can remove it using:

View this code snippet on GitHub.

Here’s how to add snippets.

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Add-on fields not added to cart / fields fail validation

Gareth Harris — Tue, 20 Oct 2020 11:05:30 +0000

If your add-on fields are not getting added to the cart or you find that required fields can be left empty, then please check the following:

You are using an AJAX add to cart button on the product page

This is a common reason for add-on fields not being added to the cart. By default, WooCommerce reloads the product page and runs some filters when the user adds a product to their cart.

AJAX add to cart buttons stop the page from reloading in order to provide a more seamless experience from the user. However, not all methods of creating AJAX add to cart buttons use the necessary WooCommerce filters.

This means that the Add-Ons plugin, and many other plugins, can’t add extra data to the product in the cart.

To test this, please disable the AJAX add to cart button and re-test. You might need to contact your theme developer to find out how to do this.

It’s important to note that AJAX on add to cart buttons is usually enabled by your theme or another plugin. It’s not the same as the WooCommerce setting ‘Enable AJAX add to cart buttons on archives’. Disabling this option will not fix your problem.

Disabling AJAX Add to Cart in the Woodmart theme

If you’re using the Woodmart theme, you can disable the AJAX Add to Cart button using the following steps:

Go to Theme Settings > Single Product > Add to cart options
Set ‘AJAX Add to cart’ to ‘Off’
Save your settings

You are using another add-ons plugin

It’s possible that you’re using another plugin which doesn’t filter WooCommerce cart metadata correctly. Please try disabling other WooCommerce plugins (except WooCommerce) and re-testing.

You are using an instant payment button, e.g. Stripe Buy Now or PayPal Buy Now

Ensure you aren’t running a plugin or extension that allows your customer to add a product to their cart and check out immediately. As with the AJAX button issue above, some instant payment buttons don’t use the standard WooCommerce filters that are required to add metadata to the cart object.

You are using a Buy Now button

As with the above, if you have a ‘Buy Now’ button that instantly directs you to the checkout, this might bypass the standard WooCommerce filters that Add-Ons Ultimate needs.

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Add-on fields not displaying with Divi page builder

Gareth Harris — Mon, 12 Oct 2020 14:09:59 +0000

You might need to add this snippet to ensure fields display with Divi:

View this code snippet on GitHub.

This is how to add a snippet.

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Image missing in order email

Gareth Harris — Wed, 30 Sep 2020 06:52:03 +0000

If you have a product with an upload field and you receive an order and/or an order email without the uploaded file or image, this could be because you didn’t set the upload field to ‘Required’.

If this option is selected but it’s still possible to add the product to the cart without uploading the file, please see this article.

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Tooltips not displaying

Gareth Harris — Wed, 27 May 2020 09:38:34 +0000

If you’ve enabled tooltips but all you’re seeing is an empty box with no text, it’s possible there’s a conflict with another plugin or theme (e.g. Flatsome). To fix this, just add the following snippet:

View this code snippet on GitHub.

Here’s how to add a snippet.

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Change the position of the Product Add-Ons menu item

Gareth Harris — Wed, 04 Mar 2020 17:45:12 +0000

Very occasionally, plugins try to add their menus in the same position. This can result in one plugin’s menu not being displayed in the dashboard menu.

You can move the Product Add-Ons menu by using the following snippet:

View this code snippet on GitHub.

Here’s how to add a snippet.

The post Change the position of the Product Add-Ons menu item appeared first on Plugin Republic.

Min / max values not working on number fields

Gareth Harris — Thu, 27 Feb 2020 11:42:24 +0000

The min/max values for number fields only validate when the user tries to add the product to the cart. They can still enter a value greater or less than the specified range – it’s only when they click the ‘Add to Cart’ button that they’ll get a notification to tell them to adjust the entered […]

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