However, occasionally the renewal might fail – for instance, if you’ve changed your bank card since the original purchase. In this case, you will need to renew manually.

To do this, just go to the Account on the website, https://pluginrepublic.com/my-account/, click the Subscriptions tab and click ‘Renew’ against the plugin name.

The post How to renew your licence appeared first on Plugin Republic.

Issues or missing features

If you experience any problems with the plugin or its features aren’t what you expect, please let me know by raising a support ticket. This won’t affect your refund but I’d like the chance to fix any issues for you first.

How long does it normally take for the refund?

I will normally issue the refund the same or next working day.

If you paid with PayPal then you should see an automatic email almost immediately confirming that the funds have been returned to your account.

If you paid with a credit or debit card, it can take up to 10 working days for the bank to process the refund (but it’s usually much quicker).

In both cases, you’ll get an email from me to confirm the refund.

How do I notify you of my refund request?

If you’ve notified me that you’ve found an issue with the plugin or you don’t think it will meet your needs, you can just confirm that you’d like the refund and I will get it processed.

The post How do I apply for a refund? appeared first on Plugin Republic.

If you would like to change your credit/debit card details for an existing subscription:

• Go to the Account page
• Click the ‘Subscriptions’ tab
• Select ‘Update Payment Method’

The post How to update payment details appeared first on Plugin Republic.

This can happen for the following reasons:

• Your licence key has expired
• The licence key is not activated on the site where you’re trying to make the update

You can fix the issue by ensuring your licence is up to date and the key has been correctly entered. See this article for any further issues.

See the Installation page for your plugin for more details on entering the licence key.

The post I get a “Download Failed: Unauthorized” message appeared first on Plugin Republic.

For the WooCommerce Product Add-Ons Ultimate plugin, please see this document for details in functionality between the two licences.

You can try out the Basic licence first then upgrade to Pro at any time. Here’s how to upgrade your licence.

The post What’s the difference between the Basic and Pro licences? appeared first on Plugin Republic.

Problem activating your license

If you are receiving the following message:

There was a problem in activating your license: your license key has reached its activation limit. Please ensure you enter the correct license key as the plugin will not work correctly without it. Your license key will be on the email you were sent with the download link or on your account page.

Try deactivating then reactivating the licence

Activating a Basic licence on multiple sites

If you have bought a Basic version of the plugin, you will only be able to activate it on one site. You might receive the above message if you are trying to activate the licence on a second site.

If you need to use the licence on more than one site, you’ll need to upgrade it.

Are you running a security plugin like iThemes Security?

The iThemes Security plugin has a setting which may affect updates. To fix this, go to Security> Settings> System Tweaks and disable the Filter Suspicious Query Strings in the URL setting.

Coming Soon or Maintenance Mode plugins

If you’re running a plugin that enables a ‘Coming Soon’ or ‘Maintenance Mode’ message on your site, try disabling this plugin. Go through the steps to activate your Plugin Republic plugin. You can then re-enable the Coming Soon plugin.

Upgrading to Pro?

If you have upgraded to a Pro licence, please see this article.

Activating licences from a bundle

If you have purchased a bundle, please note that each plugin within the bundle has its own individual licence key. The licence key for the bundle itself will not activate.

The post Problems activating your licence appeared first on Plugin Republic.

Click the ‘Downloads Invoice’ link.

The post How to get an invoice appeared first on Plugin Republic.

• Basic Yearly
• Pro Yearly
• Lifetime Basic
• Lifetime Pro

If you wish to upgrade your licence to a higher plan in order to take advantage of additional features, just go to your Account page, click ‘View Licences’ against the product you wish to upgrade, and select the upgrade path.

How much does it cost to upgrade?

If you upgrade from Basic to Pro, or from Yearly to Lifetime, you just pay the difference in the two licences.

Pro features not activating after upgrade

Please see this article.

The post How to upgrade your licence appeared first on Plugin Republic.

If you prefer not to pay an annual fee but would like to continue using the plugin, you can consider switching to a Lifetime licence. This entitles you to support and updates without a yearly charge. See this article to find out how to switch.

To cancel a licence, just go to your Account page. Click on the ‘Subscriptions’ tab then click ‘Cancel’ against the subscription you wish to cancel.

The post How to cancel your licence appeared first on Plugin Republic.